How do I?...

Make an appointment with the Doctor?

Find out how by downloading this leaflet. 

Find out about my test results?

If the doctor or nurse arranges a blood, urine or other tests including X-Rays, the results from these usually reach the surgery in 7-10 working days, except cervical smears which take 1 month.

Unless you have an appointment for review, you should telephone the surgery between 11:30 am and 3:00 pm to inquire if the results require further attention.

What do I do if I have a dental problem?

If you have an urgent dental problem, such as a toothache or a dental abscess, you should see a dentist NOT your GP.

If you have a regular dentist you should telephone them and arrange an urgent appointment. If they are closed there should be an answer phone message with the telephone number of the local dentist covering emergencies.

If you have any trouble getting through, call 111 for advice.

Advice is also available from dental advisors regarding all dental problems from the British Dental Health Foundation (BDHF) website at http://www.dentalhealth.org/.

Make an appointment at a clinic?

Some of the services that we offer you can phone the surgery and book a direct appointment for. 
These are:

  • Family planning 
  • Smear tests 
  • Travel advice (click for info) 
  • Other clinics you will need to be referred to by your GP, these are: 
  • Diabetes/CHD/Hypertension clinics 
  • Chiropody
  • Dietician
  • Counselling
  • Physiotherapy

Book Hospital Transport?

Find out how by downloading this leaflet.

Order a repeat prescription?

Click here to order a repeat prescription online.

Otherwise, you may order your repeat prescription at either surgery by leaving the tear-off slip from your old prescription, having ticked the items that you require. 

Please allow two working days before collecting your prescription.

If you leave a stamped addressed envelope we will post your prescription to you. 

You can also arrange for your local pharmacy to collect your prescription - details from reception. 
If you are taking medicine for a long period we may invite you for a review. Your GP will explain all of this to you.

Make a suggestion or complaint?
We do try to provide our patients with the best possible service but realise that on occasions you may not feel this is the case. 

The Practice Manager is responsible for operating a formalised Complaints Procedure and he is committed to handling complaints promptly and in a professional manner. 
If you have any complaints or suggestions please contact the Practice Manager preferably in writing. You can also e-mail her at f.bolstridge@nhs.net or phone 01332 685116.

If you have a suggestion or comment about the website please contact us.

We also have an active Patient Participation Group who work within the practice to support us and help patients where possible.

Access my medical records?

If you need access to your medical records please print off and complete this form and return to the surgery with details of the information you require.

Please be aware there is a charge for this service.


Published 9th April 2019