Online Services and Repeat Prescriptions

Repeat Prescriptions

Have a login already? 

If you are familiar with this service, please enter the surgery that you wish to collect your prescription from in the medication request notes box. 

Click to Log-in here.

Forgotten your password?

Please attend the surgery to request a new password

First-time users 

We are now introducing a new way of you been able to order your repeat prescriptions. 

The new system is called 'Systmonline'. 

1) You need to obtain your username and password by bringing some form of photo ID to the surgery only for confidentiality reasons 

2) Once you have your username and password, please read below on how to use the service.

3) For information on how to use this service (when you're on the systmonline website) please use the following information in the "Help Section" on this website.

Help Section

Using it for the first time 

Please change your password the first time you enter the website and destroy the paper that has your username and password on. Unfortunately for confidentiality reasons, we cannot give out a username for a child to their parents. We have therefore decided to only offer this service to patients over 16 years old.

Ordering Repeat Prescriptions 

Click “current prescriptions”. This will show a list of your current repeat prescriptions. Tick the box beside the medication that you would like to request. If there is no box to tick it may mean that a review of your medication is needed. If a review is needed please phone the surgery to speak to the triage nurse as we may be able to do this over the phone.

Entering your medication

In the medication request notes please enter the surgery where you wish to collect your prescription or the chemist that collects it for you. It will still take two working days to process your request.

Booking appointments

From April we will be offering two pre-bookable appointments per doctor per session that can be booked online. Due to the different roles of nurses and lengths of appointment times please still book nurses appointments and on the day GP appointments over the phone. 

Due to the different roles of nurses and lengths of appointment times please still book nurses appointments and on the day GP appointments over the phone. 

Click the Book Appointment link on the Home Page or the Book Appointment button on the main menu bar. 

The page displayed shows details of all the sessions at your GP practice that are available for online booking. The table shows the date an appointment is available, the earliest and latest slot times, as well as the location, clinician and session type. 

Click View Available Appts at the end of the row for the session you require. A list of appointments is displayed showing the appointment type, start and end time, and duration of the appointment. 

Click Book at the end of the row for the appointment you require. To continue without booking the appointment, click Cancel. To confirm the appointment, click Book Appointment. The appointment is confirmed. To print the details, click Print. Otherwise, click Back or any other menu option. 

Cancelling appointments

Go to the Future Appointments page and click the Cancel Appointment button relating to the appropriate appointment. Check the appointment details and click Cancel this appointment. To continue without cancelling the appointment, click Back or any other menu option; otherwise, click Close.

Further information 

For more help on using SystmOnline please visit the website.

 


Published 10th May 2019